Complaint/Enquiry/Service/ Resolution Form

Please fill in some details to help us resolve your complaint/enquiry/service request

This is how your name appears on your account
This is your 10 digit NUBAN
Please input the email address linked to your account
Please input the phone number linked to your account
Do you need help with an enquiry, or do you want to make a complaint/service request ?
If your complaint/enquiry/service request do not appear here, select others
Please select a specific area for your complaint/enquiry/service request
Does this request involve a transaction amount ?
Please input the transaction amount
This is the date you carried out the transaction
This is the reference number provided on your email transaction notification
Please provide clear details of your complaint/enquiry/service request