Customer Complaint/Enquiry/Service Resolution
Complaint/Enquiry/Service/ Resolution Form
Please fill in some details to help us resolve your complaint/enquiry/service request
Account Name
*
This is how your name appears on your account
Account Number
*
This is your 10 digit NUBAN
Email Address
*
Please input the email address linked to your account
Phone Number
*
Please input the phone number linked to your account
Select Case Type
*
Select Case Type
Complaint
Service Request
Do you need help with an enquiry, or do you want to make a complaint/service request ?
Select a Category
*
If your complaint/enquiry/service request do not appear here, select others
Select Sub-Category
*
Please select a specific area for your complaint/enquiry/service request
Financial Implication
*
Select
No
Yes
Does this request involve a transaction amount ?
Transaction Amount
*
Please input the transaction amount
Transaction Date
*
This is the date you carried out the transaction
Transaction Ref ID
*
This is the reference number provided on your email transaction notification
Tell us about your complaint/enquiry/service request
*
Please provide clear details of your complaint/enquiry/service request